InsuBox — Request Account Deletion

App: InsuBox — Vehicle Pre-Inspection for Insurance Policies

Developer: InsuBox

How to request account deletion

InsuBox does not currently offer in-app self-service account deletion. To request deletion of your InsuBox account, please send an email to:

support@insubox.in

Include the following information in your email:

1. Subject line: “Account Deletion Request — <Your Mobile Number>”
2. Your registered mobile number (in +91 XXXXXXXXXX format)
3. Your full name as registered in the app
4. A brief confirmation that you wish to delete your InsuBox account, sent from an email address associated with your account if you have provided one

We will verify the request by sending an OTP to the registered mobile number before processing. We aim to complete your request within 30 days of verification, having regard to the principles of the Digital Personal Data Protection Act, 2023 (India).

What data is deleted

On verification of your deletion request we will permanently delete the following:

• Your profile fields — first name, last name, email address, date of birth, agent ID, and department (where provided)
• The mobile phone number used to identify your account
• Your role records (agent, customer, or recipient) on the InsuBox platform
• Your push notification token and any pending in-app notifications addressed to you
• Any draft inspections you have created but not submitted, including any photographs attached to those drafts
• Your account's session metadata, sign-in history, and notification history
• Any active customer-delegation or report-sharing tokens associated with you, and the customer photographs uploaded under any drafts you owned

What data is retained (and why)

The following categories of data are retained even after account deletion, as required by law or by the obligations of the insurers we serve. This data is not deleted on request:

• Completed inspection records (photographs, GPS coordinates and address, vehicle metadata, capture timestamps) — retained for a minimum of 3 years after the inspection record is closed, in accordance with applicable insurance regulatory and record-keeping requirements. Where a deleted user was the agent who created the record, the record itself remains but is detached from the deleted user account.
• Financial transaction records (subscription purchase history and order identifiers) — retained for the duration required by Indian tax law.
• Anonymised audit logs — required by applicable insurance regulations to verify the integrity of inspection records. These do not contain your name or contact details.

After the retention period expires, this data is permanently deleted.

Effect on the mobile app

Once your account is deleted you will no longer be able to sign in to the InsuBox mobile app or web portal with your mobile number. Any active subscription will be cancelled and any unused free-tier allowance will be forfeited. Past subscription payments are non-refundable.

Contact

Email: support@insubox.in

For more details on how your data is handled, see our Privacy Policy and Terms of Service.

Last updated: 26 May 2026